Saturday, June 14, 2008

Baywest Appliance Service Update

A while back I posted about the poor service I received from Baywest Appliance Service over a ticking fridge. I ended up snail mailing a letter of complaint, being sure to explain exactly what occurred. Shortly after Baywest Appliance received my letter I received a phone call from Dan, the original service technician that had made the original house call. He called on a Tuesday while was at work saying that he couldn't believe I was that mad and that my letter had bothered him all weekend. He apologized, accepted responsibility for the situation and said he had no idea I felt that way and why the situation had not been resolved even though I was billed. I said they also had the worst receptionist ever and he said I probably caught her having a bad day as she is usually friendly. We ended the call with Dan saying he would like to come back and take another look at the fridge and I said I would call him back with a day that would be suitable for my husband and I.

After talking with my husband and picking a day, I called Dan a day later only to recieve his voice message. I left a message including my phone number. A couple days goes by and I still didn't hear back from Dan so I called his number again. He answers, less polite and states he recieved my voice message. We make plans for him to come over between 12-1 on Wednesday. Little does he know, my husband would be meeting him instead of me. Wednesday rolls around and get a phone call at 12:36 saying he was tied up and couldn't make it, he would come Thursday. So much for my husband going home to meet him. That was a bit annoying.

Thursday rolls around and I call Dan's cell at 11:45 to ensure that he would be showing up. After being told the number I called isn't Dan's cell I get directed to another number. I call it and Dan tells me he would not be coming by but Ron would. He tells me to call Ron to make sure he is coming by. Sigh. I call and confirm it with Ron.

Again my husband goes home and sure enough Ron comes by. Ron replicates my original complaint of the fridge making a ticking noise and makes a few adjustment (nothing like the massive work Dan implied would be required - he stated I should learn to live with the noise). The result?? The fridge no longer makes the noise! I can't tell you how satisfied and happy I am. I only wonder if I will recieve yet again another bill. We shall see.

4 comments:

Ryan said...

Do you think that Baywest Appliance knows that you are blogging about them? Probably not.

James said...

I would assume not but they knew I was completely dissatisfied to the point where I would tell everyone I know not to do business with them. However I am one to forgive and forget and have posted an update that the fridge is fixed so that is a step in the right direction ;)

bee said...

lol, a jamie scorned...

James said...

LOL that's right, better not mess with me. All kidding aside it was a quick fix so I'm not sure why it couldn't be done in the beginning. Did I ever mention how awesome the fridge is now??